We’ve got your answers right here!
Some of our most frequently asked questions. We’re here to help you create the perfect stole for your school or organization.
EVERY STOLE IS ALWAYS 100% EMBROIDERED, NO PATCHES HERE
Product information
What are your graduation stoles made out of?
All of our stoles and sashes are made from luxury satin, so it will not wrinkle or get torn like stoles made of ribbon. Check out our stole gallery to see some of our latest work.
Is everything embroidered?
Of course! Each item that you choose to add to your stole or sash is custom embroidered. We don’t use any iron-on or stick-on text to customize your stole.
Returns
What is your Return Policy?
Custom stoles cannot be refunded, exchanged or returned unless defective upon delivery or for errors made by us in reference to given specifications. Problems with the order must be reported within a day of delivery.
Using our online stole builder is the easiest way to order your stole
Ordering and shipping
How do I order my custom stole online?
It’s easy, visit our order page and go through each option to build your stole. You’ll see the total cost including all of your customized options in your shopping cart before you check out. If you need help, email us.
Can I place an order by phone?
Sure. Give us a call and we’ll be happy to help you. 1-888-316-2128
How long will it take to get my order?
For small individual orders and small group stole and sash orders please allow 2 weeks for your order to be ready for shipping. For large group orders of 100 stoles or more please allow 2-3 weeks weeks for your order to ship. You can also contact us to make special arrangements.
*We do offer rush order shipping for orders delivered in less than 2 weeks for an additional fee.
Please choose the “Rush Order” shipping option during checkout.
What is your minimum order quantity?
Our minimum order quantity is 5 stoles.
Collapsible content
How do I request a quote?
Please use our online form here to request a quote. If you would like to include a logo, emblem etc. there is an option to upload your graphic file as well. You can also give us a call to request pricing and ask other questions (1-888-316-2128).
What payments do you accept?
You can pay for your stole or sash order online using any major credit card, check or purchase order.
How will you ship my graduation stole(s)
All orders are shipping via USPS, DHL and UPS
Do you ship Internationally?
Yes
Other Commonly Asked Questons
What is Create A Stole?
Create A Stole is a custom design service specializing in high-quality graduation stoles and sashes. We offer an intuitive online platform that allows individuals, schools, and organizations to design personalized stoles for graduations and other special events. Each stole is crafted from luxury satin and features professional embroidery, ensuring a polished and durable product.
How do I design my stole?
To design your stole, start by choosing your preferred style, length, and color.
Then personalize it by adding text, logos, or Greek letters and selecting thread and trim colors. Use the online builder to preview your design before ordering, ensuring your stole perfectly reflects your achievements and identity.
Can I add my fraternity/sorority or club logo to my stole design?
Yes, Create A Stole allows you to upload custom graphics, including fraternity,
sorority, or club logos, during the design process. This feature enables you to personalize your stole to represent your affiliations and achievements.
Do you offer stoles for different cultural celebrations?
Absolutely! Create A Stole offers a variety of stoles tailored for different cultural celebrations, such as Hispanic Heritage stoles. These stoles can be customized with specific colors, symbols, and embroidery to honor and celebrate cultural traditions.
Can I order just one stole?
While the standard minimum order is five stoles, individuals needing a single stole can submit a custom quote request. This allows for flexibility in fulfilling smaller orders while maintaining the quality and customization options offered by Create A Stole.
Do you offer bulk discounts?
Yes,Create A Stole provides quantity discounts for bulk orders:
- 10–49 stoles: 10% off
- 50–100 stoles:15% off
- 101–150 stoles: 20% off
- 151+ stoles:25% off
These discounts are automatically applied during checkout for orders of 10 or more stoles.
Do you make stoles for high school, college, and university graduations?
Yes, Create A Stole caters to all educational levels, offering customized stoles for high school, college, and university graduations. Their design options accommodate various academic achievements, affiliations, and
personal preferences, making each stole unique to the graduate's journey.
Can I preview my stole before ordering?
Yes, the online design tool at Create A Stole allows you to preview your customized stole before finalizing your order. This feature ensures that you can make adjustments and be confident in your design choices before proceeding to checkout.
Do you offer rush orders?
Create A Stole offers rush order shipping for an additional fee. This option is available during checkout for orders that need to be delivered in less than two
weeks. It's advisable to select the "Rush Order" shipping option to ensure timely delivery.
Can I cancel my order?
Custom stoles cannot be refunded, exchanged, or returned unless defective upon delivery or due to errors made by Create A Stole in reference to given specifications. Any issues with the order must be reported within a day of delivery to be eligible for resolution.
Can I reuse my design for multiple orders?
Yes, once you've designed a stole, you can reuse that design for multiple orders. This is particularly beneficial for organizations or groups that require consistent branding across several stoles. You can easily reorder using the same design through your account.
Can I make changes after placing my order?
Once an order is placed and the design is approved, changes cannot be made. It's important to carefully review all details before finalizing the order to ensure accuracy. Any necessary changes should be communicated promptly before
approval.